Shopping for someone else but not sure what to give them? Give them the gift of choice with a Lusana Shoe Boutique Gift Card.
Our Gift Card is the perfect gift for all occasions from Birthdays, Anniversaries, Christmas or just to say Thank You to that someone special.
Terms and Conditions
- Our Online Gift Cards can be redeemed in store or online
- To redeem your Gift Card online, you must enter the Unique Gift Card Code which is provided on your Gift Card, during the payment process in the box marked Gift Card or Discount Code.
- The Gift Card can be redeemed against the total value of your order as long as the total value of the order is greater than the Gift Card Value.
- Online Gift Cards can only be redeemed in one online transaction.
- Gift Cards can not be used in conjunction with any other promotion or Discount Codes cannot be applied along with a Gift Card Code.
- Our Gift Cards have no expiry date.
- Our Gift Cards are delivered by email and contain instructions to redeem them at checkout.
- Our Gift Cards have no additional processing fees.
At Lusana, we are happy to offer a refund on items purchased online and returned within 14 days of purchase.
Items being returned must be unworn and in their original packaging in order to be eligible for a refund or exchange.
Any damage or product defect must be reported to us within 24 hours of delivery.
Please complete the Returns Form enclosed with your order, outlining the Reason for the return.
We recommend that you obtain proof of postage when returning an item to us by post. We cannot be held responsible for goods lost in transit.
We can also accept Returns in store. If you are returning an item for a refund, please note that your refund will be processed through our online payment system. Refunds are not issued in store for items purchased online.
Once your returned items are received and checked, we will endeavour to process your refund as soon as possible. This can take a number of working days depending on your original method of payment.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn, or tampered with in any way. Bags with tags and sealed packaging removed will not be accepted for a refund.
Shipping costs are not refunded in the case of an item being returned to us (shipping costs apply to Items under €100 and Northern Ireland deliveries).
Online orders cannot be cancelled after purchase.
This policy does not affect your statutory rights.
